Technical support for workflow solutions

The support helpdesk is available to clients with a support and maintenance contract and provides help, advice and solutions in the event of a technical problem with any of our products.

You can telephone the support helpdesk on + 44 (0)844 567 2000 (Mon - Fri between 09.00 - 17.30 GMT/BST) or complete the form below:

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Support and maintenance contracts

Renewable annually, our support and maintenance contracts provide technical support and problem diagnostics, via telephone, eMail or remote desktop during normal business hours.

Depending on the level of support provided (see below), you will also have access to maintenance releases for your software, version upgrades, remote access problem diagnosis and resolution, remote server maintenance and a mirror system stored at our Head Office for testing and backup.

Basic support includes:

  • Basic support (for end of life software products)
  • Unlimited telephone and e-mail technical support for the duration of the yearly contract
  • Priority on-site engineer visits (additional charges apply)
  • Priority booking for scheduled training (additional charges apply)

Standard support includes:

  • Unlimited telephone and e-mail technical support for the duration of the yearly contract
  • Priority on-site engineer visits (additional charges apply)
  • Priority booking for scheduled training (additional charges apply)
  • Maintenance releases for your software
  • Version upgrades included on selected software products

Platinum support includes:

  • Unlimited telephone and e-mail technical support for the duration of the yearly contract
  • Priority on-site engineer visits (additional charges apply)
  • Priority booking for scheduled training (additional charges apply)
  • Maintenance releases for your process management software
  • Version upgrades included on selected software products
  • Remote access problem diagnosis and resolution (remote access required)
  • Remote server maintenance (remote access required)
  • Mirror system stored at our Head Office for testing and backup.

If you want to find out more about support and maintenance contracts and TeleForm support, please contact us.